Shipping policy
Shipping Policy
At Gross Fine Art, every artwork is carefully prepared and packaged before shipment.
Order Processing
Orders are typically prepared for shipment within 7–14 business days after payment has been confirmed.
Because each artwork is original and one-of-a-kind, additional preparation time may occasionally be required. If there is any significant delay, we will contact the customer.
Shipping Within Israel
Orders within Israel are shipped using a tracked delivery service.
Estimated delivery times may vary depending on the destination, courier availability, holidays, or other circumstances outside our control.
Shipping costs are displayed at checkout where applicable.
International Shipping
Gross Fine Art offers international shipping to selected destinations.
International delivery times vary depending on the destination country, shipping provider, customs processing, and local delivery conditions.
Estimated delivery times provided by the shipping company are estimates only and are not guaranteed.
Customs, Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the artwork price or shipping cost unless explicitly stated otherwise.
Gross Fine Art is not responsible for delays caused by customs authorities or for additional fees charged by the destination country.
If a customer refuses a shipment due to customs duties, taxes, or other import charges, any refund will be subject to the artwork being returned to Gross Fine Art and may be reduced by shipping, return shipping, customs, handling, or other costs incurred, to the extent permitted by applicable law.
Packaging
Depending on the artwork, canvases may be shipped rolled and without the wooden stretcher frame in order to provide safer and more efficient transportation.
Customers are responsible for arranging stretching, framing, or mounting after delivery where applicable.
Each artwork is carefully packaged to reduce the risk of damage during transportation.
Tracking
Where tracking is available, customers will receive tracking information after the order has been shipped.
Tracking updates are provided by the shipping carrier and may occasionally be delayed.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Gross Fine Art is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If an order is returned because of an incorrect address, failed delivery attempt, or failure to collect the shipment, the customer may be responsible for additional shipping and handling costs.
Lost or Damaged Shipments
If an artwork arrives damaged, please contact us as soon as possible after delivery.
Please keep all original packaging and provide photographs of:
* The artwork
* The packaging
* The shipping label
* Any visible damage
These materials may be required in order to submit a claim with the shipping carrier.
If a shipment appears to be lost, please contact us so that we can investigate the matter with the shipping provider.
Delivery Delays
Gross Fine Art is not responsible for delays caused by circumstances outside our reasonable control, including customs inspections, courier delays, weather conditions, strikes, holidays, transportation disruptions, or other force majeure events.
We will make reasonable efforts to assist customers in resolving delivery issues.
Contact
For any questions regarding shipping, delivery, damaged shipments, or tracking, please contact us through the Contact page on our website and include your order number.