Refund policy
Returns & Cancellations Policy
Each artwork sold by Gross Fine Art is an original, one-of-a-kind piece. We take great care in preparing and shipping every artwork.
Order Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
For customers entitled to cancellation rights under applicable law, cancellation requests must be submitted within the legally permitted cancellation period.
For customers in Israel, where applicable, a distance-sale transaction may generally be cancelled within 14 days from the date the artwork is received, or from the date the customer receives the transaction details required by law, whichever is later.
Where permitted by law, a cancellation fee of up to 5% of the transaction value or NIS 100, whichever is lower, may apply to cancellations that are not due to a defect, non-conformity, or failure by Gross Fine Art.
Returns
Customers may request a return within 14 days of receiving the artwork.
The artwork must be returned in its original condition and securely packaged.
Unless the return is due to damage, defect, an incorrect item, or another issue for which Gross Fine Art is responsible, return shipping costs are the responsibility of the customer.
Once a return request has been approved, the customer must send the artwork back within the period required by applicable law.
Refunds will be processed only after the returned artwork has been received and inspected.
Any mandatory consumer rights granted under the laws applicable to the customer remain unaffected. If local law provides the customer with additional or longer mandatory cancellation or return rights, those rights will apply.
Damaged or Incorrect Artwork
If your artwork arrives damaged or you receive an incorrect item, please contact us immediately after delivery and provide photographs of:
* The artwork
* The packaging
* The shipping label
* Any visible damage
Where applicable, Gross Fine Art will arrange an appropriate solution, which may include a refund.
Please keep all original packaging until the issue has been resolved.
International Orders
International customers may request a return within 14 days of receiving the artwork, subject to any additional mandatory consumer rights applicable in their country.
Unless the return is caused by damage, defect, an incorrect item, or another issue for which Gross Fine Art is responsible, the customer is responsible for all return shipping costs.
International customers are also responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the artwork price or shipping cost.
If an international shipment is refused because the customer declines to pay customs duties, taxes, or other import charges, any refund will be subject to the artwork being returned to Gross Fine Art and may be reduced by shipping, return shipping, customs, handling, or other costs incurred, to the extent permitted by applicable law.
Original Artwork
Because every artwork is unique and one-of-a-kind, returned artworks must be received in the same condition in which they were delivered.
Gross Fine Art reserves the right to seek compensation for any reduction in value caused by damage or handling beyond what is reasonably necessary to inspect the artwork, where permitted by applicable law.
How to Request a Cancellation or Return
To request a cancellation, return, or report a damaged shipment, please contact us through the Contact page on our website and include your order number.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.